Eddy is the proprietor of ‘Green Thumbs’, a local plant nursery business which has been in…

Eddy is the proprietor of ‘Green Thumbs’, a local plant nursery business which has been in

operation for about three years. While the business has so far been successful, recently

‘Green Thumbs’ experienced a problem arising from a complaint made by a customer

involving an alleged breach of the consumer law. The customer is Mary, a retired school

teacher, who finally had time to re-landscape her garden.

Mary decided to line the borders of her property with a popular plant called Agapanthus (or

Lily of the Nile) with thick evergreen foliage which produces flowers from spring into

summer with spikes of blue, white and near-black. While these flowers can grow in poor soil

they definitely need it to be well –drained and require exposure to the full sun for part of

the year. Since Mary’s property is dwarfed by huge gum trees it is always in the shade and

consequently the soil is damp all year round. She contacts Eddy for some advice about her

plan to grow a large quantity of Agapanthus flowers.

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