7.5 paerto chart
Assume you are working on a project to improve customer service. Create a Pareto chart based on the information on the following table. Use the Pareto chart template so that your resulting chart looks similar to Figure 7-12 (page 309 of your textbook).
| Customer Complaints | Frequency/Week |
| Customers is on hold too long | 90 |
| Customer gets transferred to wrong area or cut off | 20 |
| Service rep cannot answer customer’s questions | 120 |
| Service rep does not follow through as promised | 40 |
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