1. Which of the following describes an ERP system? A) ERP systems provide a foundation for collaboration between departments B) ERP systems enable people in different business areas to communicate C) ERP systems have been widely adopted in large organisations to store critical knowledge used to make the decisions that drive the organisation’s performance D) All of the above 2. What is at the heart of any ERP system? A) Information B) Employees C) Customers D) Database 3. What must a system do to qualify as a true ERP solution? A) Be flexible B) Be modular and closed C) Extend within the company D) All of the above 4. Which of the following is a reason for ERPs explosive growth? A) ERP is a logical solution to the mess of incompatible applications B) ERP addresses the need for global information sharing and reporting C) ERP is used to avoid the pain and expense of fixing legacy systems D) All of the above 5. Which of the following occurs when everyone involved in sourcing, producing, and delivering the company’s product works with the same information? A) Eliminates redundancies B) Cuts down wasted time C) Removes misinformation D) All of the above 6. What are several different types of software, which sit in the middle of and provide connectivity between two or more software applications? A) Middleware B) Enterprise application integration middleware C) Automated business process D) e-business infrastructure 7. What represents a new approach to middleware by packaging together commonly used functionality, such as providing prebuilt links to popular enterprise applications, which reduces the time necessary to develop solutions that integrate applications from multiple vendors? A) Middleware B) Enterprise application integration middleware C) Automated business process D) e-business infrastructure 8. Who are the primary users of SCM systems? A) Sales, marketing, customer service B) Accounting, finance, logistics, and production C) Customers, resellers, partners, suppliers, and distributors D) All of the above 9. What are the primary business benefits of an ERP system? A) Sales forecasts, sales strategies, and marketing campaigns B) Market demand, resource and capacity constraints, and real-time scheduling C) Forecasting, planning, purchasing, material management, warehousing, inventory, and distribution D) All of the above 10. Who are the primary users of ERP systems? A) Sales, marketing, customer service B) Accounting, finance, logistics, and production C) Customers, resellers, partners, suppliers, and distributors D) All of the above
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